How we handle your information.

Who We Are

BondBack Quotes operates the website at www.bondbackquotes.com.au. We help customers request and compare end of lease cleaning quotes from cleaners who may be able to assist with their property handover.

Information We Collect

When you submit a quote or contact request, we may collect:

• your name, email address, and phone number
• property details such as suburb, property type, bedrooms, preferred date, and optional address
• cleaning extras you select, such as carpet steam cleaning or oven cleaning
• notes or special requests you choose to provide
• technical information needed to operate the website, such as basic server logs

How We Collect Information

We collect information directly from you when you complete a form on this website. If you use address autocomplete, Google Maps services may process the address text you type so suggestions can be shown.

Why We Use Your Information

We use your information to:

• respond to your quote or contact request
• compare suitable cleaning quote options
• contact you about pricing, timing, and service availability
• send your request details to relevant cleaners so they can provide a quote
• maintain and improve the website

Who We Share Information With

We may share the information needed for your quote with cleaners or service providers who may be able to assist with your request. We may also use service providers such as website hosting, email delivery, and Google Maps address services to operate the website.

We do not sell your personal information.

Overseas Disclosure

Some technology providers we use, such as hosting, email, or Google services, may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and limit information to what is needed for the service.

Direct Marketing

We may contact you about your quote request or related cleaning services. If we send marketing messages in the future, you can ask us to stop contacting you for marketing purposes.

Security And Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We keep personal information only for as long as reasonably needed for quote handling, customer service, legal, accounting, or business record purposes.

Access, Correction, And Complaints

You can ask to access or correct personal information we hold about you. You can also contact us if you have a privacy question or complaint. We will aim to respond within a reasonable time.

Contact us at admin@bondbackquotes.com.au. If this email address changes, use the contact form on our website.

Changes To This Policy

We may update this Privacy Policy when our information handling practices change. The latest version will be published on this page.